49% of customers prefer to talk using LiveChat due to its rapid response rates.
The chatbot industry is predicted to grow from $2.6 billion in 2019 to $9.4 billion by 2024.
Chatbots could save you up to 30% in customer service & support costs.
Over 50% of customers said they expect a business to be open 24/7.
Human or bot - 40% of consumers said they don't mind, as long as they get help.
Real estate, finance, travel, healthcare and education are the industries profiting the most from chatbots.